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General Terms and Conditions for Booking

Before making a reservation you are required to carefully read the following terms and conditions, which are integral part of the accommodation contract between us. In case of disagreement or dispute, you will be deemed to have read, understood and agreed on all issues hereafter. Should you have any doubt or encounter difficulties to understand, please contact us for clarification.

1. BOOKING AND PAYMENT:

a) Online reservations

  • The page "Booking" of our website provides a tool allowing you to check room availability at our Guest House for a period of your request and make a pre-confirmed booking. If you wish to book you are required to provide your full name and address as well as a valid credit card (Visa or MasterCard) which is mandatory to guarantee your reservation. The entire processing is handled on the secured server of our partner beds24.com using the latest SSL technology to encrypt and protect your data. Making an online booking implies that you accept our Terms and Conditions stated on this page without reserve and without exception.

  • Once you have pressed the "confirm booking" button the system will immediately reserve the requested lodging for you and send an automated acknowledgement of that booking to your email-address. However, this is not yet our definite confirmation, which we will email to you in a timely manner, after having checked that your request is in line with our regulations. You will then receive a personal booking reference number and, in order to guarantee and secure your reservation the credit card provided will be pre-authorized for the quoted rental price. A pre-authorization is no debit but a temporary hold placed on the funds (for a maximum of 30 days prior to arrival). Upon check-in we will turn that hold into an actual charge debited from your card - or release it in case you wish to pay cash or have made a bank transfer.

  • We reserve the right to reject any online booking in violation of our terms and conditions (e.g. invalid credit card, disrespect of minimum age of children, minimum stay etc.) and draw your attention to the fact that no contract shall be formed unless and until we have confirmed your reservation through a booking reference number.

b) Offline reservations

  • To register a booking we require the following information, which may be provided either by filling out our contact form on this web site or by sending us an email or letter:
    - your full name
    - your home address (street, town, country)
    - your telephone number
    - your arrival and departure date
    - the number of guests to accommodate
    - the number of children and their age (if applicable)
    - the desired accommodation (B&B guest room or self-catering studio).

  • We will get back to you by email notifying you about our availabilities and – if possible – providing an appropriate offer. If that offer meets your expectations you are asked to accept it in writing (preferably by email).

  • That way, you make a pre-reservation (option) which remains non binding for both sides until it is secured and guaranteed by a down payment corresponding to a certain number of nights (equivalent to 25 - 35 % of the total booking amount, with a minimum of 1 night’s room rate). We hold such a pre-reservation for a maximum of 5 days (3 days in the main season), after which it will expire and become void. Please note that we reserve the right to cancel an option should another enquiry for the same lodging and period meanwhile receive confirmation through a down payment.

  • Down payments may be made by bank transfer, PayPal or by giving us your credit card details and the permission to charge the required amount against the provided card. After receipt we will issue you with a definite booking confirmation.
  • With your down payment you are engaged into a firm contractual obligation for the entire agreed period of your stay with us including all booked services.
  • The balance must be settled at the latest upon arrival.

  • All payments are due in Euros (€) and must include transfer and exchange fees (if applicable).

 

2. CANCELLATION AND CHANGES:

  • Please bear in mind that we are a homestay guest house with only a small number of lodgings which will be specifically set aside for guests based on their reservations. Although we understand that plans change for various reasons, cancellations or changes affect us greatly (especially when they occur close to arrival) because it is often difficult for us to rebook a room at short notice. We are therefore constrained to enforce a strict cancellation and no-show policy. Notification of cancellation is to be put in writing and the date of receipt in our mailbox shall be determinative.

  • If it becomes necessary for you to cancel a confirmed booking, we will always endeavour to resell the lodging to other guests, in which case no charge will incur and your deposit will be refunded. In case re-booking is not successful, you remain liable for payment of the balance, which is due either in part or in full depending upon the cancellation date:
    - up to 31 days prior to arrival: 30% of the rental price (i.e. loss of deposit)
    - between 30 and 21 days: 60% of the rental price
    - between 20 and 8 days: 80% of the rental price
    - 7 days or less, or if you shorten your stay - irrespective of the reasons - or fail to show up, the full rental price as paid or payable to us will stand.

  • Bookings may be amended without penalties up to 8 weeks prior to the initially fixed arrival date; changes within a shorter period will incur a cancellation fee of 50% of the booking amount, which will be added to the cost of the new reservation (except if the cancelled period can be re-sold).

  • We advise that insurance be taken out at the time of booking to cover any eventualities relating to a cancellation, shortening, postponement or bringing forward of a reseravtion. A good and inexpensive Holiday Rental Cancellation Insurance we can recommend is ADAR which can be found here: https://www.albinet.fr/en/adar-holiday-rental-cancellation.

  • FORCE MAJEURE: In the event of an act of nature or an occurrence beyond our control such as, but not limited to, a result of "force majeure", which prevents us from performing our obligations under a valid contract and constrains us to cancel a confirmed booking, all payments received for that booking will be fully reimbursed. Indemnity claims or any other compensation payments however are expressly excluded.

  • Whilst we make every effort to maintain arrangements for reservations as originally booked and confirmed to you, in rare cases reallocations may occur for technical, organizational or housekeeping reasons. We reserve the right to change your accommodation to an alternative of the same standard and will notify you as soon as we become aware. Any such adjustment does not give cause for the cancellation of a booking, as all our rooms offer identical space, equipment and comfort.

 

3. PRICES:

  • All our rates include taxes, bed linen and towels, normal consumption of electricity and water, WiFi and Internet, as well as use of common areas such as lounge, terrace, garden and pool.

  • Prices of B&B accommodation also cover a generous continental breakfast, daily maid services and heating in the winter season.

  • Our studios are classed self-catering holiday rentals designed for a stay in full self-dependence. In addition to the rent, a mandatory end-of-stay cleaning fee of 30 EUR is due and in the winter season heating is charged 5 EUR per day. Furthermore we require a damage deposit of 200 EUR which will be refunded to you upon check-out (in case of damages to the house, apartment or equipment you are deemed to be responsible for, restoration charges may be deducted from the deposit).

 

4. CHECK-IN AND CHECK-OUT:

  • As a family run guest house operating without staff we have to restrict check-in times from 5 pm to 9 pm, as quite some time is needed to clean and prepare rooms and house after guests' departure. Early afternoon or late night arrivals must be cleared with us beforehand.

  • You are requested to vacate your lodging by 11.00 am.

 

5. CHILDREN:

  • We aim to offer to all our guests a relaxed and peaceful place and do not accommodate children under 10 years of age.

 

6. ANIMALS

  • Two friendly Jack-Russell Terriers, Foxy & Cannelle, are living with us. They just love meeting people but might defend their territory against other pets, which are therefore not admitted.

 

7. SWIMMING POOL AND GARDEN / PARK:

  • In compliance with French Law our pool is equipped with an approved electronic alarm system. Our responsibility, however, is limited to the control of its correct functioning, and it is the sole responsibility of every guest to use the protection offered according to the instructions given. At no time under whatever circumstances is the electronic alarm system to be deemed a substitute for the lack of supervision of minors or people who can't swim by their parents or guardians. In case of an accident of minors in or at the pool but also in the garden or park around our house arising from a lack of supervision by parents or guardians we strictly reject any liability.

 

8. LOSS / THEFT:

  • We do not accept liability for any loss, damage or theft incurred by you or any member of your party in connection with your stay at our house, whatever the cause. You are requested to take care of your belongings, not to leave valuables in the room and lock your room door when leaving. Valuables may be handed over to us for secure deposit during your stay.

 

9. DAMAGE / BREAKAGE AND INSURANCE:

  • You are responsible and liable for all damage and breakages during your stay, whether accidental or negligent. Proof of your own insurance covering such damage to the rented property and other occupants in our house is therefore mandatory. If you fail to take out insurance, you will be hold personally responsible and liable for any damage or breakages as well as possible consequences from them such as third-party damage and/or personal injury.

 

10. RULES OF THE HOUSE:

  • With your booking you agree to respect the rules of our house in order to avoid conflicts with other guests and to ensure a calm and relaxing stay for every resident. Those rules (of conduct), which you will find in a booklet in your room are founded on common sense, such as refrain from noise in the lodgings after 10 pm.

  • We are a non-smoking guest house. In accordance with French law, smoking is prohibited in all guest rooms, apartments and common places like the dining hall and the lounge. It is however possible to smoke outside on the terrace and in the pool area.

  • We reserve the right to terminate a booking at any time in the case that the behaviour of a guest or members of his/her party should cause annoyance, distress, damage or danger to us, other guests or our house and property. No refunds will be made in this event.

 

11. CHOICE OF LAW AND PLACE OF JURISDICTON

  • The accommodation contract concluded with you and all matters arising out of it are governed by and construed in accordance with French law. Any dispute or claim in connection with that contract or these terms will exclusively be dealt with the Courts of Aix-en-Provence.

 

 
 
 
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For any question or issues regarding our guesthouse, B&B accommodation and self-catering apartments, as well as travel, sightseeing and holidays in the Provence-Alpes-Cote d'Azur region, we are pleased to help you with whatever assistance you might need. As a privileged partner of the Green Provence Tourist Council (Office du Tourisme de la Provence Verte) and member of the Provence Guesthouse Associations MHP and Esprit Provence we shall be happy to provide you with useful information and advice for your trip to the South of France.